Last updated: [Date]

Your privacy matters to us. This Privacy Policy explains how 3DVinci Creations (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit our Designers Store, place an order, or interact with our services.

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1. Information We Collect

• Personal information you provide: name, address, email, telephone, payment/credit card details, shipping/delivery address.

• Usage and technical data: device/browser information, IP address, cookies, browsing activity, order history.

• Other information: any communications you send to us (support requests, reviews, feedback), marketing preferences.

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2. Why We Collect & How We Use Your Information

We use your information to:

• process your orders, payments and shipping;

• provide customer service, resolve disputes or issues;

• manage your account and send you order updates/notifications;

• comply with legal, tax or regulatory obligations (e-commerce, consumer protection, customs/imports);

• improve our website and services, understand usage, personalise your experience;

• send you marketing and promotional communications (if you have opted in) and analyse responses.

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3. Sharing & Disclosure

We may share your information with:

• Service providers: logistics/shipping companies, payment processors, printing­-fulfilment partners — strictly under confidentiality and only to the extent necessary.

• Legal/regulatory authorities: where required by law (for example UAE consumer/e-commerce law, tax, customs).

• Other third parties: only with your consent or as clearly disclosed.

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4. International Transfers

Your personal data may be transferred to and stored in jurisdictions outside the UAE (or KSA) where we operate or use service providers. We ensure appropriate protections in such transfers in accordance with applicable data-protection law. ​

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5. Data Retention

We retain your personal information for as long as needed to provide services, fulfil legal/tax obligations, resolve disputes, or as permitted by law. Once no longer required, we will securely delete or anonymise your data.

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6. Security

We implement reasonable technical and organisational safeguards to protect your information from unauthorised access, alteration, disclosure or destruction. However no internet transmission or storage system is 100% secure and you accept that some residual risk remains.

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7. Your Rights

Depending on your jurisdiction (e.g. UAE Personal Data Protection Law), you may have rights to: access your personal data, correct or update it, request deletion or restriction of processing, object to processing, request data portability. If you wish to exercise these rights, contact us at [info@3dvincicreations.com].

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8. Cookies & Tracking Technologies

We use cookies, similar tracking and analytics technologies to manage your session, understand usage, optimise our website, personalise content and deliver marketing. You may modify your browser preferences or opt-out of non-essential cookies.

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9. Children

Our Services are for consumers aged 18 or over. We do not knowingly collect personal information from children under 18. If you believe we have collected such data, please contact us to request deletion.

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10. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the “Last updated” date and notify you of material changes. Your continued use of the Store constitutes acceptance of the revised Policy.

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11. Contact Us

If you have questions, complaints or requests regarding your personal data or this policy, contact:

Email: info@3dvincicreations.com

Address: Saih Sheib 4, Al Fayah Truck Road - Dubai Industrial City